Return policy

Our Return Policy:

We are committed to the quality of our products and provide a 30-day return and refund policy for your satisfaction. Please note that a fee of €6 will be charged for return parcels.

Quality Assurance:

Rest assured that every product undergoes rigorous EU/UK & Worldwide technical checks before being delivered to you. We ensure that you receive a fully functional product that meets our high standards.

Lost or Damaged Shipments:

We understand that unforeseen logistic issues can occur. If your product is lost in transit or arrives damaged, please contact us via email: Info@sunsetmount.com. We will promptly address the situation and send you a replacement free of charge.

Timeframe for Claims:

To ensure a smooth resolution, we kindly request that you report any damage or factory defects within 30 days of delivery. Under EU consumer law, you are entitled to a minimum 2-year legal guarantee for all goods purchased from us. This means that if any product turns out to be faulty or does not look or work as advertised within two years of purchase, you have the right to request a repair or replacement free of charge. If a repair or replacement is not feasible, you may be eligible for a refund. Please note that this guarantee covers issues that were present at the time of delivery and does not cover damages caused by misuse, accidental damage, or wear and tear. To make a claim, please contact our customer service with your purchase details and a description of the issue.

Initiating a Refund:

If your product is damaged or exhibits any factory defects, please reach out to us via email with supporting evidence. We will promptly review the situation and, if eligible, proceed with our 30-day refund policy.

We value your satisfaction and are committed to providing exceptional service. If you have any further questions or concerns, please do not hesitate to contact us below.

When we receive the returned item, it can take up to 7 buiseness days to refund the money. We will refund the amount paid for the product(s) minus the return fee.

We will refund the money, to the card used for the initial purchase.

How to return items:

Fill out the form below, and you will receive a return label within 24 hours (on week days):